Return & Refund Policy

Last Updated: July 13, 2026

At ZOR, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

14-Day Return Policy

We accept returns within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be in the same condition as when it was delivered.

• Be unused, unopened, and in its original packaging.

• Include all original accessories, tags, and packaging (if applicable).

Items that have been opened, used, damaged by the customer, or returned in a condition different from how they were delivered will not be eligible for a return or refund.

Return Process

To request a return, please contact our customer support team within 14 days of receiving your order. Our team will guide you through the return process and provide the necessary instructions.

Please do not send any item back without contacting us first.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately after receiving your order. We will review your case and work to resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed using the original payment method (where applicable) within a reasonable timeframe.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Email: zorofficialstore@gmail.com

WhatsApp: +92 311 0209382