Refund & Return Policy

Refund & Return Policy

At Zor, your satisfaction and trust matter to us. Please read our policy below.

Damaged or Wrong Item

If you receive a damaged product or the wrong item, contact us within 48 hours of delivery with a photo/video of the product, and we will arrange a free replacement or full refund.

Unopened Products

Unopened, sealed products can be returned within 7 days of delivery for a full refund (minus delivery charges).

Opened Products

Due to the personal and consumable nature of wellness supplements, opened or used products cannot be returned, for hygiene and safety reasons — except in cases of manufacturing defects.

How to Request a Refund

Contact our support team via WhatsApp/Phone (+92 321 9248602) or email (support@zor.pk) with your order number. Our team will guide you through the process.

Refund Timeline

Approved refunds are processed within 5–7 business days.